NOORAHN Returns Policy

At NOORAHN, we take pride in the quality of our fragrances and want you to be satisfied with your purchase. Due to the nature of fragrance products, we have established the following returns policy.
 

Return Eligibility

To be eligible for a return, all of the following conditions must be met:
• The item must be unopened, unused, and in its original sealed condition.
• The item must be returned within 7 days of receiving your order.
• The item must be in its original packaging and remain undamaged.
• Proof of purchase must be provided.
 
For hygiene and product integrity reasons, we cannot accept returns of products that have been opened, used, tested, or had their seal removed, unless the product is faulty, damaged, or incorrect.
 
Faulty, Damaged, or Incorrect Items
 
If you receive a product that is faulty, damaged during transit, or differs from the item you ordered, please contact us within 48 hours of delivery.
 
To assist with your claim, please provide:
• Your order number
• Proof of purchase
• A description of the issue
• Clear photographs of the product and packaging
 
Once reviewed, we will work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund.
 

Return Process

To request a return, please contact our customer support team before sending any products back.
 
Email: info@noorahn.com.au Phone: (02) 8102 6841
 
Please include your order number, proof of purchase, and reason for the return.
 

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly supplied.
 
We recommend using a tracked shipping service, as NOORAHN cannot be responsible for returns lost in transit.
 

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your return request.
 
Approved refunds will be processed to the original payment method within 14 business days.
 
Original shipping charges are non-refundable unless the return relates to a faulty, damaged, or incorrectly supplied product.
 

Exchanges

NOORAHN does not currently offer direct exchanges.
 
If you would like a different product, please return the eligible item in accordance with this policy and place a new order separately.
 

Australian Consumer Law

Nothing in this Returns Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

Contact Us

If you have any questions regarding our Returns Policy, please contact us:

Email: info@noorahn.com.au

Phone: (02) 8102 6841

Location: Sydney NSW 2000, Australia